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Downtime Compensation
Written by Tratos   
Saturday, 31 May 2008

Chenoa has today posted news and information regarding the compensation packaged offered by Reakktor in light of the recent server downtime caused by major hardware malfunctions at their datacentre in Hamburg.

You can find full details of the compensation package and the means by which to claim on the official forums in this thread or just click on Read More.

Compensation for server downtime

From Monday June 2nd 2008 until Sunday June 8th 2008 you will have the possibility to get compensation from a GM (see list below) at Plaza 1. You must have an active account at the time the server went down (May 21st 2008).
You can choose ONE of the following:

- a faction change of your choice (only official factions)
- set bad soullight up to +25
- set one bad faction sympathy up to +25 (again, only official sympathies as above)
- an item of choice (see list below)

Everyone only has ONE option out of this list. This is one per character which has been made before may 21st 2008.
If you deleted your character, that was your responsibility and no compensation will be given for that character. All accounts and/or characters created after this date will not be compensated.

The following KKs and GMs will be at Plaza 1 within this week (mostly at afternoon) to hand out the compensation:
- KK Silentium ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it )
- KK Hoder (Terra) ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it )
- KK Chenoa ( This e-mail address is being protected from spam bots, you need JavaScript enabled to view it )
- GM Paralax (Terra)
- GM BlackIvory
- GM Radaway (monday - wednesday)
- GM Tharos

If you are unable to be there at this time (vacation, ill, isp problems, ...) please write an email to one of the mentioned above KKs with account name, server, character name, your choice from the list and a date within a month.

The following items are available to choose from:
- any official item normally available ingame
- any epic item or mission run item
- any rare item
- WOC1 or 3 PAs
- trophies or carcasses
- cups (yes, even the golden one )
- WOC disc (only 1!)

There will be NO babesuit, zergerus belt, money, no faction rewards, no XP / WoC XP and so on (any questions, please ask me via PM).

If there is a throng of people it would be good to form a line so that the compensation can be given to the right persons. Please be patient and do not "bombard" the GM with directs

Furthermore there is a little run in work - as requested - and there will be some spawn events now and then - even with high level mobs and their items

Last but not least: FREE POKING IN PLAZA 1 ... when a GM is at Plaza1

I also want to state that it is not necessary to write an ingame ticket about this. It won't help us or you. GMs can't wait hours for someone to show up and even then miss him. The GMs will show up on the servers on the Plaza1 even at the rush hours.

For further questions feel free to send me a PM

Yours
Chenoa
 
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