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NC servers down
Launcher News
Written by Brammers   
Monday, 17 November 2008

17 Nov - 14:37 GMT - Since Sunday 16th November at about 19:20GMT, the NC servers appeared to be unreachable. Nidhogg posted a quick update saying there appeared to be a Network issue of some sort, however nearly 20 hours later, the latest news is from Snowcrash at 11:17GMT saying there is no ETA for a fix.

Any more news we hear, it will be posted here. In the mean time, you can chat about the servers being down here on the THN or on the official forums.

Update: 16:20 - By Delphi - Lastest news was an update from Snowcrash that the server will be up in the next couple of hours, posted  at 15:26GMT.

Update 23:36 - By Brammers - Not so good news. The launcher page is back, but you can't connect. And here is the last statement from Snowcrash, which was released earlier.

"In contrary to the previous statement that the launcher and the account management will be available again within the next hours, we are experiencing ongoing technical issues with the affected server hardware.

Therefore we are currently not able to give an estimate when the launcher and the account management will be avaible again."

18 Nov 10:40 GMT - By Brammers - Are we nearly there yet...Another update from Snowcrash

"Most of the issues have been resolved but we are still encountering a problem with the login server. Our tech department is still working on it and I am not able to give you an ETA yet."

18 Nov 17:10 GMT - By StevenJ - People are once again logging into Neocron, however some people are reporting that their account information is not found.

 
Clarification regarding the current payment provider issues
News
Written by Brammers   
Thursday, 09 October 2008

Snowcrash just posted this little post to clarify the current payment provider issues.

"In course of the issues we are encountering due to the insolvency, we have explained that all Neocron 2 accounts have been enabled for free play. This explanation has obviously led to some confusion which we would like to clarify.

Currently it is not possible to renew or create accounts by using PayPal as payment provider. This is related to issues at Paypal that are beyond our sphere of influence. To compensate this, we have decided to put game points on all accounts to allow players, who are using PayPal, to continue playing until the issues have been fixed. All other accounts using PaybyCash and Click2Pay are being billed as normal with 5 Euro per month subscription fee.

Under the current circumstances we see no other option to address these issues as we do not want to lock out players using PayPal as payment method. In order to compensate our customers who are using different payment methods but still pay for some of their accounts, we have enabled the previous mentioned game points to reactivate all expired accounts. This means that you can access any of your additional accounts that are currently expired regardless what kind of payment method you use without getting charged until further notice. Accounts that are in the regular payment cycle are getting billed as usual.

As we have already explained, Reakktor will continue its business but there are still issues to address which make things a bit more complicating. We can only ask you for your understanding and would like to thank those who are standing loyally at our side during this difficult times.
"

Feel free to discuss this in this official forum thread.

 
Reakktor's operations unaffected by 10Tacle insolvency
News
Written by Brammers   
Wednesday, 13 August 2008
Kirk Lenke the CEO of Reakktor has just posted the following good news about Reakktor's operations in the light of 10T being insolvent.

"With regards to the announcement of 10Tacle Studios AG business activity's discontinuation, Reakktor Media, subsidiary of 10Tacle Studios AG, declares that this does not affect the business activity of Reakktor Media GmbH, despite the insolvency, especially with regards to the operation of the MMORPG (Massively Multiplayer Online Role Playing Game) "Neocron 2" and the development of the MMO (Massively Online Game) "Black Prophecy"."
 
Neocron FREE for the time being.
News
Written by CMaster   
Wednesday, 13 August 2008
Snowcrash made a suprise announcement today. Apparently in response to the involuntary cancellations of many accounts, it has been declared that Neocron will be free for all existing accounts. Whether this in any way relates to the insolvency issues is at the moment is unclear, as is the duration of this free-to-play period. Enjoy while it lasts however.
 
Reakktor's Announces Insolvency and Patch News
News
Written by CMaster   
Friday, 08 August 2008
As reported yesterday on the THN, 10Tacle Studios AG, parent company of Reakktor has declared insolvency. The new CEO of Reakktor, Kirk Lenke has today annnounced to the neocron community  that for legal reasons, ReaKKtor Media GmbH is also insolvent and an administrator will be appointed shortly. He believes there is hope for the future of the company, although does not speculate on whether that is with or without 10Tacle. He also makes the suprise statement that a new Neocron patch is beind developed - we just have to hope that the administrators don't lay off all the staff before this hits the servers. Neocron servers will for the immediate future be unaffeceted, however support will apparently be at a reduced level. You can read the full announcement on the offical forums , or click read more here.
Read more...
 
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